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DETAILED RULES AND REGULATIONS ON DOLLAR REWARDS
Dollar Rewards card members have a great new way to save, available only at Duane Reade. Get sale prices on items throughout the store, and the opportunity to earn Dollar Rewards points good towards an unlimited number of $5 rewards during the year.
HOW DOES IT WORK
For every dollar you spend at Duane Reade with your Duane Reade Dollar Rewards card, you earn 1 point. Earn 100 points and receive a $5 reward printed at the cash register. Duane Reade will accumulate all of your points, throughout all of our stores. Simply present your Dollar Rewards Club card to the cashier with each purchase to have your points credited to your account. There will also be special opportunities to earn bonus points on selected items, to let you earn your $5 reward even faster. Earn points with your Dollar Rewards Club Card everyday, every time you shop at Duane Reade. Duane Reade reserves the right to modify or terminate the dollar rewards program without notice.
Frequently Asked Questions
Coupon Reward
Card Questions
Frequently Asked Questions
Do I need to use my Dollar Rewards card to earn points? Yes, please present your card to the cashier with each shopping trip, so that your points are credited to your account. If you do not have a loyalty card, you can sign up in store, or online at www.duanereade.com. Earn 1 point for every dollar you spend on all everyday and sale priced items, excluding prescriptions, alcohol, tobacco, sales tax, lottery tickets, gift cards, money orders, prepaid phones, phone cards, postage stamps and Metro Cards. Will my points be tracked if I shop at more than one Duane Reade store? Yes. Your points are accumulated across all Duane Reade stores you shop. How do I track my point balance? There are three ways to track your point balance: - At the bottom of your receipt, where you'll see how many points you've earned in your most recent transaction and how many points you've earned in total.
- Online, at www.duanereade.com
- Call 1-866-DRLOYAL
What is the difference between "Regular Points This Purchase" and "Current Points" on my receipt? "Regular Points This Purchase" shows how many points were earned in your most recent transaction, excluding any bonus points. How come my "Current Points" are less than my "Regular Points This Purchase"? "Current Points" resets to zero after you've earned 100 points and your $5 reward. Within a single shopping trip, it is possible to earn a large number of points, reach 100 points, qualify for and receive a $5 reward. Current points are then adjusted to reflect your new point balance, including any remaining points in your account after you receive your $5 reward. "Current Points" reflects points earned to date in 2008, or since you last received a $5 reward. After earning 100 points and receiving a $5 reward, Current Points are reset, allowing you to earn towards another $5 reward. How often are points updated? Points are updated at the end of your shopping trip, except for bonus points, which are credited to your account by the end of the day. Present your card to the cashier with each shopping trip to earn your points. Bonus points are given on selected items throughout the store, giving customers the opportunity to earn double or even triple points on those items. It's a great way to earn towards your $5 Reward even faster! How long are my points good for? Do they expire? On December 31st, all points including bonus points that have not been redeemed through a reward will expire. Can I donate my points to a charitable institution/non-profit organization? No. Dollar Rewards points are non-transferable to individuals or to organizations. Can I accrue points for purchases made with Food Stamps? Yes. Dollar Rewards points can be earned with any form of payment. I bought a case of beer and a carton of cigarettes yesterday, but didn't get any points. What's wrong? Points are earned on all Duane Reade purchases excluding prescriptions, alcohol, tobacco, sales tax, lottery tickets, gift cards, money orders, prepaid phones, phone cards, postage stamps and Metro Cards. How do I know on which items I can earn bonus points (or double points) this week? Items where bonus points can be earned are advertised in the store circular or flyer for the week. In store, look for special bonus point signs on the shelf indicating which items are offering bonus points. Are returned items subtracted from my points? Any items that you return automatically trigger a reduction in your Dollar Rewards point total. Do my purchases of non-pharmacy items at the pharmacy counter accrue points Yes. Purchases of items at the pharmacy counter excluding prescriptions, alcohol, tobacco, sales tax, lottery tickets, gift cards, money orders, prepaid phones, phone cards, postage stamps and Metro Cards. The circular said that I was supposed to receive bonus points for an item and I did not get double points reflected on my receipt, why? Bonus points may not be reflected in the transaction in which they were earned. Bonus points are posted to your account by the end of the day in which they are earned. Can I earn points when I buy a phone or gift card? Points are not earned on the purchase of phone or gift cards. You will earn points when you use your gift card to make purchases at Duane Reade. Can I give my points to someone else? Dollar Rewards Points cannot be bought, sold or transferred. They do not have any cash value. Points cannot be redeemed except through a $5 Reward at Duane Reade stores. Can I get the same discounts offered to card members without a Dollar Rewards Club Card? Signing up for the Dollar Rewards Club Card is the only way to earn your points and receive your $5 reward. Why does it look like my points balance went down from my previous shopping trip? Point totals can be reduced for one of three reasons: - Merchandise returns, with a reduction in points equal to the value of the merchandise returned.
- You may have received a $5 Reward - each time you reach 100 points and receive a $5 Reward on the bottom of your receipt, 100 points are removed from your total.
- Points may have expired - Dollar Rewards points expire annually. All points earned within a calendar year generally expire at the end of the year.
Coupon Reward
How do I receive my reward? Upon earning 100 points, your $5 Reward will print out at the register at the bottom of your receipt and be handed to you by the cashier. How many $5 Rewards can I earn? For every 100 points you earn, you receive a reward, so there's no limit to how many rewards a customer can earn. However, the maximum number of rewards that can received at the end of one shopping trip is three. If you qualify for four or more $5 Rewards within a single shopping trip, you'll recieve the remaining rewards at the end of your next shipping trip - printed out at the register with your receipt, and handed to you by the cashier. What can I spend my $5 Reward on? Rewards can be used on any everyday or sale priced items, excluding prescriptions, alcohol, tobacco, sales tax, lottery tickets, gift cards, money orders, prepaid phones, phone cards, postage stamps and Metro Cards. A minimum purchase of $5 before sales tax is required. How long is my $5 Dollar Rewards coupon valid for? Rewards are valid for 14 days, beginning the day after they are issued. The expiration date is printed on each coupon. To redeem your $5 Reward, you must present your Dollar Rewards card with your $5 Reward to receive your discount. Can I give my $5 Reward to someone else to redeem? No. Each $5 Reward can only be redeemed with the same Dollar Rewards Card that was used to earn that Reward. Your Dollar Rewards card number is printed on your receipt, and on the reward itself. I tried to redeem my $5 Reward the same day I received it and it didn't work. Why? Dollar Rewards are valid beginning the day after they are rewarded. Can I redeem my $5 Reward without a Dollar Rewards card? No. Each reward is valid only for the Dollar Rewards cardholder who earned it. Your Dollar Rewards card number is printed on your receipt, and on the reward itself. Can I redeem a $5 Reward earned at one store in a different Duane Reade location? Yes. Rewards can be redeemed at any of our over 250 Duane Reade locations in New York and New Jersey. I know I received a $5 Reward on my last purchase, but I lost it. Can I get another one? It is Duane Reade's policy that lost or stolen coupons can not be replaced.
Card Questions
Can I use my phone number if I don't have my Dollar Rewards card? No. At this time you can't use your phone number as an alternative form of identification if you do not have your club card. However we are working towards developing a phone number look up capability in our stores in the future. I made a big purchase yesterday and I forgot to use my card -- How can I add this to my card so it is reflected in my points? Unfortunately, we do not currently have a way of crediting your prior purchases to your point total. If you still have your receipt from that purchase and the item you bought was un-opened, you can return it and then purchase it again using your Dollar Rewards card. I have had my card for a long time -- Is it still good? How can I check my address, etc.? Duane Reade Dollar Rewards cards never expire. I have a card for my wallet, but I want the keychain size -- How do I get that? You will need to sign up for a new Dollar Rewards Club Card. Please visit your nearest Duane Reade for a Club Card application or go to www.duanereade.com. Please indicate on the application that you are replacing an existing Club Card. I have several cards -- Which one should I use? Can they be combined? At this time, points are earned on individual cards, and cannot be combined. If you have more than one card, we recommend using one card for all of your purchases to ensure that you earn points and your $5 reward as quickly as possible. I already have a card -- Do I need to re-enroll in the New Dollar Rewards Program? No. You do not need to re-enroll in the Dollar Rewards Program. If you wish to update your information, please go to www.duanereade.com. I lost my card. How can I get a replacement for my current account so I do not lose my point balance? If your card is lost, you can get a new card with your point balance transferred from your old card. Please call 1-866-DRLOYAL (1-866-375-6925) for assistance.
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